SHIPPING AND RETURN POLICIES - PLEASE READ CAREFULLY.
If you have questions, please contact us BEFORE ORDERING.
SALES ARE FINAL. Under no circumstances will we issue refunds or accept returns. Thanks for your support.
We are NOT responsible for lost or damaged parcels that were not covered by insurance/delivery confirmation or by extra shipping costs paid to have items packed more securely (which increases package weight and as such requires extra shipping costs covered). It is YOUR duty and responsibility to inquire about securing your package/goods beyond the basic shipping that we offer by default at checkout.
Additionally, please keep in mind:
Currently we have noticed a rare but existing pattern where for bulk post-office drop-offs of multiple orders at once, some of these tracking infos won't update and will remain in a "Pre-Shipment - Awaiting Item" state for some days. We have no idea what causes this, and USPS is never helpful in these cases as they deem the item simply not dropped off, when this of course if obviously not the case. Normally the buyer does get their record late eventually (4 - 5weeks), but in cases in which it never shows up even after 4-5 weeks the buyer needs to contact USPS them selves and inquire. As per above reaching out to get insured items takes care of the potential problem.
We ship our vinyl in standard 12" record mailers, and our tapes in padded envelopes via USPS only to keep shipping costs down and our releases affordable. If you want peace of mind and require insurance, signature delivery, or extra padding/packing for your records (which will increase package weight and shipping costs), or want us to ship through a different carrier/service, then please get in touch before ordering so we can arrange for you to cover the extra shipping costs. Same conditions apply for cassette tapes. Thanks for your time and understanding.
Orders ship every weekend (within 5 BUSINESS days). If you place and order on a weekend, your items will likely ship the following weekend. Orders are marked as "shipped" as they are processed (packed etc.). Per the above, this does not mean your order has actually left SR HQ as of yet.
PRE-ORDERED items ship upon receipt of the physical goods from the tape or vinyl plants. Often we will have items up for pre-order way ahead of release (often months ahead), this is to allow people to reserve a release in case it sells out. In these cases the ship date is always tentative and always subject to change. If the tentative ship date is delayed or changes otherwise, we update the ship date regularly on the album buy page to reflect when we think we will have the items in our possession and available to ship. This is especially common with vinyl which can take a long time to deliver and often suffer delays (it is the nature of the industry which is always slowed down by old machinery breaking down etc.) or with cassettes which have custom-crafted component and depend on multiple sources to be completed. If it is not clear to you when your pre-ordered item will ship, please get in touch!