SHIPPING AND RETURN INFOS & POLICIES - PLEASE READ CAREFULLY:
SALES ARE FINAL AND NON REFUNDABLE: under no circumstances will we issue refunds or accept returns for orders that have already been shipped. Thank you for understanding.
LOST/DAMAGED: we are NOT responsible for lost or damaged parcels that were not covered by insurance/delivery confirmation or by clear personalized shipping/packing instructions submitted BEFORE ordering.
DEFAULT SHIPPING: to keep our prices affordable all items ship at the cheapest trackable registered mail rate available: USPS Media Mail for US orders, First Class USPS Mail international for all non-US orders, neither of which are insured. Vinyl ships in mailers with corner bumpers, tapes and CDs ship in bubble padded mailers. First Class USPS Mail international for non-US customers is tracked but detailed tracking to final destination is variable and vastly depends on your country’s local postal service.
PEACE OF MIND PROTECTION & GUARANTEED DELIVERIES: it is YOUR duty and responsibility to inquire about securing your package/goods beyond the basic shipping that we offer by default at checkout. There is no such thing as a package that can not be lost or damaged. It can happen with any carrier or shipping rate. Most parcels we ship are tracked by default, but not insured or signature-confirmed. In case of loss or damage there is little that the postal service or us can/will do, but you can buy insurance for your parcel to be reimbursed its value in case of loss or damage and/or purchase higher shipping rates or services which are faster and safer.
TIMELINES: orders ship only once all the items in the order have released and/or are otherwise available. Once everything is available, orders ship on the next available Friday only. Tracking will likely not update till the start of the following week and can take anywhere between 1-2 weeks to show activity. PLEASE BE PATIENT AND WAIT 2 WEEKS BEFORE EMAILING ABOUT TRACKING NOT UPDATING, OR WE WILL NOT ANSWER. Thanks.
MERCH ON DEMAND SHIPPING AND RETURN INFOS & POLICIES:
SALES ARE FINAL AND NON REFUNDABLE. Thank you for understanding.
The items are sold as are at the time of purchase. The design, looks, number of prints per garment etc. may change any time, with or without notice, based on the band’s demands, new artwork being available etc. If you bought an item and notice that later the same shop version availble is different or updated from the one you purchased, we thank you for your understanding.
Merch on Demand items from the “MERCH” sections are not shipped by Sentient Ruin but manufactured, fulfilled and shipped by the Merch on Demand provider and fulfillment partner from various locations around the world, based on the customer’s location.
If you add Merch on Demand items to your cart along with our releases, you will be charged two shipping fees at checkout: one for the Merch on Demand items shipping from the manufacturer, and one for our items/releases shipping from us.
You will as such receive two shipping notifications and two separate tracking IDs: one for the Merch on Demand items shipping from the manufacturer, and one for our items/releases shipping from us.
If you have questions, please contact us before ordering. Thank you for your time, understanding, and support.
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Site design: MA
Site background art: Anderson Cook
Label logo: Give Up
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