SHIPPING AND RETURN POLICIES - PLEASE READ CAREFULLY.
If you have questions, please contact us BEFORE ORDERING.
SALES ARE FINAL. Under no circumstances will we issue refunds or accept returns. Thanks for your support.
We are NOT responsible for lost or damaged parcels that were not covered by insurance/delivery confirmation or by extra shipping costs paid to have items packed more securely (which increases package weight and as such requires extra shipping costs covered). It is YOUR duty and responsibility to inquire about securing your package/goods beyond the basic shipping that we offer by default at checkout.
Additionally, please keep in mind:
We ship our vinyl in standard 12" record mailers and our tapes in padded envelopes via USPS Media Mail only within the USA and with Priority Mail to the rest of the world to keep shipping costs down and our releases affordable. Both tiers are cheap but do not offer guaranteed delivery which comes only with the additional purchase of insurance and or signature confirmation. If you want peace of mind and require insurance, signature delivery, or extra padding/packing for your items (which will increase package weight and shipping costs), or want us to ship through a different carrier/service, then please get in touch before ordering so we can arrange for you to cover the extra shipping costs and or arrange your preferred delivery. Thanks for your time and understanding.
Orders ship on Friday and Saturday only (within 5 BUSINESS days). If you place and order on or close to a weekend, your items will likely ship the following weekend. If Sentient Ruin can not get to the post office on a Saturday or Sunday, then your item will ship the following weekend. Orders are marked as "shipped" as they are processed (packed and labeled). Per the above, this does not mean your order has actually left SR HQ as of yet, it can take up to one or two weeks for your tracking to show activity.
PRE-ORDERS ship upon receipt of the physical goods from the tape or vinyl plants. Often we will have items up for pre-order way ahead of release (often months ahead) to allow people to reserve a release in case it sells out. In these cases the ship date is always tentative and always subject to change, pending the plant's estimated delivery. If the tentative ship date is delayed or changes otherwise, we update the ship date regularly on the album buy page to reflect when we think we will have the items in our possession and available to ship. In some rare cases we will email you directly to provide a personalized update. This is especially common with vinyl which can take a long time to deliver and often suffer delays (it is the nature of the industry which is always slowed down by old machinery breaking down etc.) or with cassettes which have custom-crafted component and depend on multiple sources to be completed. If it is not clear to you when your pre-ordered item will ship, please get in touch!
Rarely, but indeed sometimes, we've noticed tracking for some packages will remain "frozen" in a "Pre-Shipment - Awaiting Item" state, in other cases it will be frozen in an "In-Transit" state, and more. We have no idea what causes this, and USPS is never helpful in solving the mystery if the item is not insured/registered. Normally the buyer does get their item eventually, but in cases in which it never shows up even after 4-5 weeks the buyer needs to contact USPS them selves and inquire. As per above reaching out to get insured/registered items takes care of the potential problem.